Help - Delivery and Payments
This page outlines our shipping costs, however our checkout process calculates the definitive shipping charge using complex calculations via a combination of item-specific factors including product type, shipment origin, weight, quantity, and destination.
We ship products from both the United States & United Kingdom as stated on product detail pages. On an item-specific basis we offer a full range of U.S. Postal Service and UPS shipping options, all of which have integrated online tracking.
Where stated, some products are shipped from the United Kingdom directly to USPS mail hubs at: New York, Chicago, Los Angeles and San Francisco. Delivery speed is frequently quicker than from domestic US retailers. Furthermore, we will deliver to almost all international locations.
Bulk quantity shipping charges
For order items with a quantity of greater than one, the shipping charge is based on weight, quantity, and destination, subject to a minimum charge of $6.99.
Items shipped within the United States to domestic addresses:
|USPS or UPS Service||Cost||Timescale after dispatch|
|U.S. Postal Service Media Mail||Varies on weight and distance||3-10 days|
|U.S. Postal Service Priority Mail||2-4 days|
|UPS Ground||1-5 days|
|UPS Three Day Select||3 days|
|UPS Second Day Air||2 days|
|UPS Next Day Air Saver||Next day, by 3pm|
|UPS Next Day||Next day, by 10.30am|
Items shipped to the United States from the United Kingdom:
|Product Type||Unit Shipping||Timescale||Service|
|Music, CD or Vinyl *||$3.99||5-10 days||1st Class/Priority Airmail|
|Books *||$6.99||5-10 days||1st Class/Priority Airmail|
|All other products *||$6.99||5-10 days||1st Class/Priority Airmail|
* Please note that products weighing over 2.75 lbs (1.25 metric kgs) may incur a weight-based freight surcharge, calculated at cost. Furthermore, the dimensions of some products mean they can only by shipped via UPS.
UPS International: We now offer global UPS shipping from our United Kingdom facility. The specific UPS services offered are determined by destination country. This service is most useful for orders which are urgent, bulky, valuable, or where the local postal service is unreliable. Your UPS tracking number will be e-mailed at the close of hour of shipment. However please note this won't expedite dispatch itself, but once dispatched provides rapid service with a high degree of visibility.
Items shipped globally via UPS courier from the United Kingdom:
|USPS or UPS Service||Cost||Timescale after dispatch|
|UPS Standard||Varies on weight and distance||UK: Next Day / EU: 2-4 days|
|UPS Express Saver||2 days, by end of day|
|UPS Express||2 days, by noon|
|UPS Express Plus||2 days, by 9am|
|UPS Expedited||Varies by destination country|
International shipments, and items shipped to United States from United Kingdom:
|Western Europe||$6.99||5-7 days||1st Class/Priority Airmail|
|All Rest Of World||$6.99||7-14 days||1st Class/Priority Airmail|
Supported delivery countries
North America: Bermuda, Canada, 48 continential United States, Alaska, Hawaii, APO/FPO, and U.S. Protectorates: American Samoa, Guam, Mariana Islands, Marshall Islands, Micronesia, Palau, Puerto Rico, U.S. Virgin Islands. USA mail delivered by USPS or UPS.
United Kingdom & Western Europe: Aland Islands (Finland), Canary Islands (Spain), Faroe Islands, Greenland, Iceland, Jersey, Gibraltar, Guernsey, Liechtenstein, Norway, San Marino, Switzerland, United Kingdom, Vatican City.
Rest of Europe: Albania, Armenia, Azerbaijan Republic, Belarus, Croatia, Georgia, Kazakhstan, Kyrgyzstan, Macedonia, Moldova, Montenegro, Russian Federation, Serbia, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan.
Rest Of World: Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Democratic Republic of the Congo, Djibouti, Dominica, Ecuador, El Salvador, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gabon Republic, Gambia, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kenya, Kiribati, Kuwait, Laos, Lesotho, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Mongolia, Montserrat, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Norfolk Island, Oman, Panama, Papua New Guinea, Peru, Philippines, Pitcairn Islands, Qatar, Republic of the Congo, Reunion, Rwanda, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, St. Helena, St. Kitts and Nevis, St. Lucia, St. Pierre and Miquelon, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Vietnam, Wallis and Futuna Islands, Zambia.
European Community/Union (EC/EU): Due to unstable, incoherent, and constantly changing EC regulations and their totally disproportionate administrative burden combined with possibly unlimited extraterritorial legal risk unfortunately we are unable to dispatch to EC countries except the United Kingdom. Dispatch to other EC member states is strictly forbidden.
How is payment collected? Is it secure?
Payments for orders made with Langton Info are processed via our own checkout, with PayPal as our authorised payment processor. Due to using PayPal your payment details (e.g. credit card number & expiration date) are not handled, retained or even obtainable by us. As such you are assured of the highest possible data security and privacy, from an organization that has processed millions of transactions. All payment transactions are performed in a fully encrypted environment, as administered by PayPal.
What credit/debit cards do you accept?
We accept American Express, MasterCard, Visa, Visa Delta, Visa Electron, Switch/Maestro and Solo.
I'm experiencing payment problems. What can I do?
Please contact us via customer service to resolve, ideally including details of the error encountered.